BOOST CUSTOMER LOYALTY DURING PANDEMIC COVID 19 THROUGH PHYSICAL ENVIRONMENT AND INTERACTION WITH STAFF AND CUSTOMER IN LOCAL AMUSEMENT PARK MALANG INDONESIA

Strengthening customer loyalty through intimacy and passion: Roles of customer–firm affection and customer–staff relationships in services

This study extends the existing satisfaction–trust–loyalty paradigm to investigate how customers’ affectionate ties with firms (customer–firm affection)—in particular, the components of intimacy and passion—affect customer loyalty in services. In a bilevel model, the authors consider customer–staff and customer–firm interactions in parallel. Through a netnography study and survey research in tw...

Ritz customer service rules boost staff morale during difficult transitions.

Development of Students’ Creativity through Learning Models in Physical Education during the Covid-19 Pandemic

Background. Physical education learning in the era of the COVID-19 pandemic has a remarkable impact on students’ creativity. Objectives. This study aims to determine the effect of applying the inquiry and discovery models in online physical education learning to develop high school students’ creativity. Methods. The multiple treatment and control with the pre and post-test procedure were used...

Customer Loyalty

The purpose of the research is to find out the impact of economic recession on customer loyalty to banks in the UK. This aim has been reached using methods of statistical analysis and through investigation of primary and secondary data. The methods of analysis that were implemented in the research included regression and correlation analysis of variance as well as chi-square tests. The data has...

Customer Loyalty